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[ProgSoc] Fw: Job Openings - Tech Support Role
Hi guys!
Could you forward this to anyone you know that may be interested in a
full-time tech support role for a security server (physical real world
electronics security, not IT security).
Regards,
Kevin Wong
MITS Founder
www.clubs.mq.edu.au/mits
Summary
~~~~~~~~~~~~~
* Hiring 2 people for 1 role in service/technical support
* Immediate full-time position
* Long term job security
* Some field work - not always stuck in an office
* Enjoys seeing customers and helping fix their problems
* Our hardware product is very security industry focused
* Must have good network (TCP/IP/UDP) knowledge
* Must have experience troubleshooting & fixing network issues (mainly
WinXP Win2K)
* Must be able to communicate and train end-users effectively on fixing
their problems
* Must have good phone manner
* Must have attention to detail
* Must have drivers license
* Ideally have personal interest or knowledge in electronics, security &
surveillance (wireless systems, IP cameras, CCTV, smart cards)
* Willing to travel, mainly NSW, occasionally interstate and possibly
overseas
* Ideally have experience in an IT tech support role (phone and on-site)
* Ideally have Cert IV Assessment & Workplace Training
Detailed Description
~~~~~~~~~~~~~~~~~~~~~
I have been asked to help recruit 2 people for a new role in one of the
companies I work for. Both people will be doing the same role. These
positions have not been advertised yet as we are quite busy.
We have launched an exciting new product that is basically a fanless
server that looks like a giant heatsink (almost like a mini XBOX). It runs
QNX (a real-time operating system) and connects to a network to manage
security systems around the world at up to 32 sites.
Example 1: a bank or large retail chain may install one in their head
office to monitor the security of 32 branch offices for break-ins,
burglaries, etc.
Example 2: a university may install one to give access to 50,000 students
and staff to various rooms and facilities across 10+ buildings across 3+
different campuses, even remote ones interstate.
These servers link up to 32 "clients" which are security panels which may
each have over 500 electronic security devices connected (such as card
readers, door locks, security sensors, alarms, strobes, biometric readers,
cameras, video servers/recorders).
There is a hardware component but mainly a software component to this
role. The server it is programmed through a thin-client GUI located on a
laptop and practically no coding is required. It is a reasonably
sophisticated product requiring a structured and strategic approach to
programming.
We are looking for 2 motivated individuals to provide on-site and in-house
technical support of this product which is in high demand. There is next
to no competition in the product category, it is a market leader.
So if tech support of this security product would interest you, in a
company with great staff, then please contact me directly on 0412 884 309
during office hours for an informal chat. I will be in Canberra, Hong Kong
and New Zealand over various dates over the next 2 months, so please leave
your name, number and message if i do not answer your call.
Also forward this to anyone you know that may be interested in a full-time
tech support role in electronics or IT.
Kind Regards,
Kevin Wong
MITS Founder
www.clubs.mq.edu.au/mits
Product Manager
Hills Industries - Direct Alarm Supplies
10-12 Wiggs Road
Riverwood NSW 2210
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